Consumer Credit Card FAQs

Yes, The Home Depot^® Consumer Credit Card may be used to purchase products online at homedepot.ca.

• View and download statements dated within the last 24 months
• Report a missing payment or refund.
• Request the following:
  • Reset your password
  • Billing and mailing address changes
  • Credit limit increases
  • Replacement cards
  • Credit balance refunds
  • Terms and conditions of your account

Please contact Citi Cards Canada Inc. immediately at 1-800-747-3787, TTY: Use 711 or other Relay Service.

Please contact Citi Cards Canada Inc. at 1-800-747-3787, TTY: Use 711 or other Relay Service, or through Home Depot Account Online.

Note: For legal name changes, please mail a copy of the appropriate legal documents (including signatures in previous and new legal names) to the following address in order to process your request:

Citi Cards Canada Inc.
PO Box 2052 Station B
Mississauga, ON L4Y 0B5

Please contact Citi Cards Canada Inc. at 1-800-747-3787, TTY: Use 711 or other Relay Service, or through Home Depot Account Online.

An authorized user is anyone whom the primary account holder has authorized to make purchases on their Home Depot^® Consumer Account. Although the authorized user can make purchases, he/she cannot request account information or make changes to the account.

Please contact Citi Cards Canada Inc. at 1-800-747-3787, TTY: Use 711 or other Relay Service.

You can make your payment by mail, at your local store, or through your financial institution.

Please mail your cheque or money order to:
Citi Cards Canada Inc.
P.O. Box 675, Station D
Scarborough, ON M1R 5T4

The Home Depot^® stores can accept payments made in cash, cheque or direct debit to your Bank account. To ensure correct processing, please bring your account number or statement to the store. Click here to find the store nearest you.

If your payment was made by mail, please allow 10 business days from the mailing date for your payment to appear on your account. If your cheque has been cashed and does not appear on your statement, please call us at 1-800-747-3787, TTY: Use 711 or other Relay Service.

At this time, the billing process is unable to accommodate changes to the payment due date assigned to individual accounts. Specific dates help us provide you with the highest level of service when processing your monthly statement.

If your statement shows that payment was received, but it is for an incorrect amount, please contact Citi Cards Canada Inc. directly at 1-800-747-3787, TTY: Use 711 or other Relay Service.

For Canadian Residents (excluding Quebec):
For deferred interest plans, interest accrues from the purchase transaction date and will be waived if each minimum monthly payment required during the promotional period is paid in full by its payment due date and the purchase price is paid in full by the plan expiration date. If not, interest will be charged at an Interest Rate of 28.8% per annum in accordance with the Consumer Cardholder Agreement.

For Quebec Residents:
For deferred interest plans, interest accrues from the purchase transaction date and will be waived if each minimum monthly payment required during the promotional period is paid in full by its payment due date and the purchase price is paid in full by the plan expiration date. If not, interest will be charged at an Interest Rate of 21.5%^ per annum in accordance with the Consumer Cardholder Agreement.

˄ If your account was opened prior to March 15, 2020, interest will be charged at a Credit Rate of 23.25% per annum in accordance with your Consumer Cardholder Agreement.

You can reach Citi Cards Canada Inc. at 1-800-747-3787, TTY: Use 711 or other Relay Service. A customer support representative will assist you with any questions or changes to your account.

Not at this time. However, you can write to Customer Care with secure messaging by accessing your Home Depot Account Online.