Associate Live Chat

Welcome to the homedepot.ca store associate chat page. We heard your feedback and we are here to help support your online, appliance, non-kitchen/kitchen install and special order questions.

Visit Order Status page to check the status of an order and view tracking details. If you still require assistance, chat with us now.

Our dedicated associate live chat channel remains the fastest way for you to get support, but for more escalated issues, work with your store leaders to reach our contact centre MOD inbox, or ask our chat associates to create a ticket for our Customer Care Resolutions Team.

Order Support & Home Services

Toll-Free: 1-800-628-0525

Monday – Sunday: 8 a.m. – 10 p.m. EST

Appliance Delivery Support

Toll-Free: 1-800-759-2054

Monday – Friday: 8 a.m. – 10 p.m. EST

Saturday – Sunday: 8 a.m. – 8 p.m. EST

Help Desk

All store technical order processing issues, including refund failures, will require a call to the Help Desk at 1-800-791-2750.